FAQs

Are Pets Permitted?

• Portal Place Apartments is a pet free community.

What is the lease term?

• The standard lease term is 1 year.

When is the rent due?

• Rent is due on the 1st of the month.

What utilities am I responsible for?

• The tenant is responsible for their gas heating usage, their electric usage, and their water and sewage usage.

Is parking available?

• Secured garage parking is available for an additional fee.

How do I handle my laundry?

• Tenants have multiple options for their laundry. Tenants may use the laundry room on the first floor. Tenants may also bring their own stackable washer/dryer unit to use in their own apartment. If you would like your own washer/dryer, but do not own one, the manager would be happy to set you up with a company from whom you can rent the equipment.

Who takes care of maintenance requests?

• The management company has a full time maintenance staff. The maintenance staff will address your maintenance request. Please submit your request in writing to the manager. We also have 24 hour emergency maintenance should a serious issue arise during non-working hours.